Book an appointment
Since the beginning of COVID, ISH has worked hard to maintain access to our important services. Due to limitations around on site service delivery and the significant increase in calls we are receiving we recognize that it can, at times, be difficult and frustrating to try and get through on our phone lines. Please be assured we are doing everything possible to try and address these concerns and improve access to appointments. We appreciate your patience during these difficult times.
We are an appointment based clinic and do not accept walk-in patients. If you are booking/cancelling/rescheduling an appointment for someone else, please be aware that we require you to have all of the personal (including birth date and personal health number) and contact information (address, phone number and/or email address) for the person you are booking the appointment for. We are not able to book/cancel/reschedule an appointment if complete information is not provided each and every time.
Currently, our online booking portal is only able to book appointments for:
Any other appointment types must be booked by phone.
Due to our COVID response, all initial appointments are phone/video based consults. Follow-up in-person appointments will be booked as determined in the initial consult.
In order to book an online appointment, you must have an active BC PHN (Care Card number). If you do not have an active BC PHN or for any other questions, please call the clinic to book your appointment at 250-592-3479.
All appointments are private and confidential
We encourage clients to use our online booking portal and to register when booking your initial appointment through the booking system; this registration will allow you to take advantage of all the convenient features the portal has to offer.
Book by phone
When you book your appointment by phone the receptionist will take your legal name and other contact information (home address, phone number, and/or email address) including your Care Card (or other province’s health) number. Because we use MSP for medical services, we require a client’s legal name and a current method of contacting them for follow up in order to book an appointment. A receptionist is on duty:
- Mon: 9 am – 4 pm
- Tues: 9 am – 4 pm
- Wed 9 am – 4 pm:
- Thur: 9 am – 4 pm
- Fri: 9 am – 4 pm
- Sat: 9 am – 4 pm
- Sun and Statutory Holidays: CLOSED
COVID-19 safety protocols
Due to COVID-19 Safety guidelines, we currently assess all patients via phone or video appointments and will ask you to book follow up in-person appointments as necessary You can book an appointment online or by phone. To book an appointment, we require you to have your personal health number, legal name and a way to contact you.
- NEW clients can use this online portal or call us at 250-592-3479 to set up an appointment. We strongly encourage clients to register for the portal when booking your initial appointment through our new online portal booking system, this allows you to take advantage of all the features the portal has to offer.
- RETURNING clients can use this online portal to book an initial assessment appointment with a nurse or doctor. We are currently initially assessing all clients via phone or video appointment to develop a personalized healthcare plan. We strongly encourage clients to register for the portal when booking your initial appointment through our new online portal booking system, this allows you to take advantage of all the features the portal has to offer.
- If you’ve been told it’s necessary for you to follow up with our clinic for an additional appointment for examination, etc., please call us 250-592-3479 to book a second in-clinic appointment for you.
- If we have booked an in-clinic appointment with you; we require you to wear a mask for your protection for your entire visit. If you do not have one with you we will provide one for you to wear during your time in our clinic. We are committed to your safety and are working within our Worksafe BC plan (PDF) to ensure your visit to our clinic is as safe and comfortable as possible
Supply/Medication Pick Up
- We offer product pickup between 12-4 pm Monday – Saturday with the exception of the 1st Tuesday and the 3rd Thursday of the month in which we are only accessible between 1-4 pm due to a practice meeting. You are welcome to pick up testing kits/ treatment medications at our Quadra Street clinic Monday- Saturday between 9 am-4 pm. We are CLOSED Sunday and Statutory Holidays.
- Please follow the instructions posted on the outside of our clinic when you arrive.
Thank you for your patience as we continue to gradually return to in person care. We understand that these are challenging times as we all try to balance the health and safety of our community with the need to return to full and healthy living. What this looks like varies from person to person and from business to business. The current service model at Island Sexual Health (virtual visits, limited in-person care) is based on the guidelines for health care providers that we have received from the Provincial Health Officer, Worksafe BC, and the Doctors of BC. We look forward to increasing our service levels as soon as is recommended by these authorities.
Prescriptions and products
You can pick up prescribed birth/bleed control pills/patches/rings without an appointment during clinic hours, if you have a current prescription with us. We cannot fill prescriptions written outside our clinic.
Clients visiting our store to purchase birth/bleed control will be asked to complete a birth control pickup assessment form which will be reviewed by a nurse. Additionally, your medication must be handed directly to you by a clinic nurse, who will be available to answer any questions or concerns you have about your medication.
If you are having a friend, partner or family member pick up your medication, we request that you be available to complete a quick phone assessment with the nurse at the time of pick up – because this can be difficult to coordinate, we strongly encourage clients to pick up their own birth/bleed control whenever possible. To help expedite this pick up process, you are welcome to print and complete an assessment form and bring it with you to your pick up. As a result of this new process, you may need to wait 15-20 minutes to pick up your medication; this should be no longer than the wait you would experience if you were to purchase your medication from a pharmacy.
What do I need to book an appointment?
- Care card: If you are booking online, you’ll need your carecard number. If you do not have current medical coverage or your carecare number, please contact us directly to book.
- Full name: If you are booking online, you’ll need the full name as it appears on your care card. You are more than welcome to use the name you are most connected to with but for registration purposes, we still need to register people using the name as it appears on the carecard.
- Contact number: In order for us to connect with you about your appointment, we ask that you leave a phone number and/or email address for us to connect with you.
What types of questions will I be asked?
All your information will be kept confidential. We do not share any information unless you ask us to, and we will not phone you without your permission.
- The receptionist will confirm basic information such as your legal name (or the name your medical coverage is linked to), address (if applicable), phone number, email address and personal health number (if applicable). If you use a different name than appears on your personal health card, please let us know and we will make note of this on your file.
- You’ll be asked to fill out a health summary form (PDF) that asks questions about your sexual health, identity, and existing health issues in order to provide you with the most sensitive, respectful and comprehensive care. You are more than welcome to complete it in your portal profile.
- The nurse/doctor will ask questions about your general health and sexual activity to best understand your sexual health care needs, such as “Are you currently sexually active?”; “Have you had any new partners since your last visit?”; “What type(s) of sex do you and your partner(s) have?”; “Are you using any medications? ” and “Are you having any symptoms?”
- Remember that you are always welcome to ask questions. Feel free to bring a list of questions with you if that helps!
Who will I talk to?
- Receptionist: Your first stop to set up a personalized file for you and go over some clinic information.
- Product Sales: The product sales person will collect your annual fee (if you are able to pay for it) and sell you any products you have been prescribed or wish to purchase.
- Doctor/Nurse: The doctor will ask questions about your medical and sexual health history.
- For Clients wanting birth control:
- New prescriptions for pill/patch/ring; The Doctor/Nurse will give you a prescription for three months to give you time to adjust to the method. Usually follow up prescriptions are written to provide a 6 month supply.
- IUD pre-screen appointments require pelvic exam unless you’ve recently been pre-screened elsewhere.
- For Clients who want/require an exam or testing
- Depending on the type of testing you require, the Dr/nurse may perform a physical exam and specimen collection during the appointment or have you provide sample/self swab and/or give you a requisition to go to a lab following your appointment.
- For Clients wanting birth control:
- Educator. If you are coming in for a new birth control start or wish to speak to someone about birth/bleed control, you can be booked in with a trained educator. This is a great place to get your questions answered. You can bring in a friend or partner(s) when you get this information, if you like.
What can I expect during a visit to the clinic?
- If you are coming in for a repeat prescription, consult, exam or testing, after checking in at reception, you’ll be taken into an exam room to see the nurse or Doctor you’re booked with.
- We utilize the services of trained chaperones (doctor’s assistant) to help support you (the client) and assist the doctor with the exam process. If you wish to not have a chaperone with you during an exam, please advise us.
- If you want to begin a method of birth control, you will see both an educator and a doctor and you can expect to be here 1 to 1.5 hours. You will not have to have a physical exam on your first visit unless you request/require it.
If you have special requests for your appointment (i.e. to use a different name, to see a specific doctor; a female or male physician, language, or accessibility needs) please indicate when you call us and we will be happy to try and facilitate this for you!
All of our clinics are private and confidential. We recognize the importance of privacy and sensitivity with sexual health issues. Parents, partners, friends, employers, etc. do not have access to your information or knowledge of your attendance at our clinic. The confidentiality of people under the age of 19 is protected under the BC Infants Act. We are not an anonymous clinic and therefore require clients to register using their legal name and current contact information.
All of the health care professionals and volunteers working with ISH have completed confidentiality training and agreements.
We follow the guidelines concerning duty to report that have been created by the College of Physicians and Surgeons of BC. We are required by law to confidentially report:
- positive results for certain sexually transmitted infections to public health
- disclosures of harm to self or others
- child abuse or neglect
- information as required by a court of law or other legal proceedings.
For more information or if you have concerns, please ask a staff member.
At Island Sexual Health, we are currently limiting our clinical services to sexual health. Our doctors and nurses are not able to investigate, diagnose, and/or treat clients at Island Sexual Health for non-related sexual health related issues. Please visit a walk in clinic or family physician for your non-related sexual health concerns.