Book an appointment

Call 250-592-3479 or book online below

We have launched a limited amount of online booking options for clients, please see links below to access online booking. We will be adding more appointment availability on an ongoing basis as we adjust to the platform. Please note the changes to our phone line access hours.

The Clinic logo: The Clinic at Island Sexual Health, community health centre.

We are an appointment based clinic and do not accept walk-in patients. If you are booking/cancelling/rescheduling an appointment for someone else, please be aware that we require you to have all of the personal (including birth date and personal health number) and contact information (address, phone number and/or email address) for the person you are booking the appointment for. We are not able to book/cancel/reschedule an appointment if complete information is not provided each and every time.

Book Online

Online booking is now available for primary care and sexual health appointments. Online booking requires a personal health number to be entered at time of initial booking. If you do not have access to your personal health number or do not have a personal health number, please call us directly to book your appointment 250-592-3479.

If the issue you are booking for is of an urgent matter, please call our clinic 250-592-3479 or seek care at Urgent and Primary Care clinic.  If it is an emergency, please contact 9-1-1.

If you are 18 and under and you require support with your booking, please utilize our youth text line 250-812-9374 to help you.

For any concerns not listed, please call the clinic 250-592-2479 directly to book an appointment. Please note, if you book something through the online platform that is not listed you will be required to rebook your appointment. This may result in being notified of this when you check in for your appointment.

Sexual Health Care Patients

Book Phone Appointment for Sexual Health

Online booking for sexual health phone call appointments are available for the following concerns:

  • Contraception for birth/bleed control – new prescriptions and renewals
  • IUD and Nexplanon consultations (required initial appointment before an insertion can be booked)
  • Cervix screening (formerly referred to as a pap) consultations (required before a cervix screening appointment can be booked) 

Book In Person Sexual Health Appointment

Online booking for in person sexual health appointments are available for the following concerns:

  • IUD removals – If you are removing your IUD to change your method of contraception (you do not wish to get pregnant) please abstain from any intercourse that could get you pregnant for 1 week prior to the removal.
  • Routine STI testing for anyone 25 years and younger. If you are over 25 and not experiencing symptoms please visit getcheckedonline.com or an Urgent and Primary Care Centre for your testing. If you are experiencing symptoms of an STI or have come in contact with someone who has recently tested positive for an STI please call the clinic 250-592-3479 to book an urgent appointment.
  • Liquid nitrogen treatment for genital warts.

If you are wanting to book a cervix screening (formerly referred to as a pap exam) please use the sexual health phone call booking link to book your cervix screening consultation (required prior to booking for a cervix screening).

For any concerns not listed please call the clinic 250-592-3479 to book an appointment. Please note, if you book something through the online platform that is not listed you will be required to rebook your appointment. This may result in being notified of this when you check in for your appointment at the clinic.

Primary Care Appointments

For patients currently attached to a health care provider with us for their general health concerns.

Online booking for our primary care patients can only be booked with your specific primary care provider and are available for the following concerns:

  • Medication renewals/check ins
  • Skin check/Dermatology concerns
  • Physical check up
  • Well Baby appointment
  • Follow up appointment

For any concerns not listed please call the clinic 250-592-3479 to book an appointment. Please note, if you book something through the online platform that is not listed you will be required to rebook your appointment. This may result in being notified of this when you check in for your appointment at the clinic.

Book by phone

For any concerns not listed please call the clinic 250-592-3479 to book an appointment. Please note, if you book something through the online platform that is not listed you will be required to rebook your appointment. This may result in being notified of this when you check in at the clinic for your appointment.

Sexual Health Patients

  • Sexual health phones lines (for booking/cancelling appointments and general inquiries) are now only open 9-11:30am Mon-Fri**.
  • We have added an additional line for sexual health patients who are returning a call from our office. Please follow the prompts on our phone directory. This line will be answered 9-11:30am and 1:30-3pm Mon-Fri.
  • If you are 18 years and under, you can book an appointment or ask a question by texting our confidential youth texting line 250-812-9374 and we will help set it up for you.
  • If you are looking for quick access to STBBI testing, visit getcheckedonline
  • If you are looking for cervical screening (formerly known as PAP), you can order a self-swab kit to do in your own comfortable, personal space through the cervical screening program BCCancer
  • Birth/bleed control methods
  • IUD and implant insertions, replacements and removal
  • Cervical Screening and Pap Testing
  • Sexually Transmitted Infection issues such as:
    • Symptoms of a STI
    • If you are a contact to an STI
    • If you need treatment for an STI
    • For quick access to routine STI testing in Victoria, visit getcheckedonline
  • Pregnancy Testing and Pro-choice options
  • Gender Affirming Care: Please call us to inquire about our GAC services You can book gender affirming apparel appointments through this form.
  • PrEP starts
  • PEP starts and renewals
  • Sexual health vaccines/immunizations

**We acknowledge that the changes to our sexual health phoneline hours are very limiting and have a significant impact on the well-being of our community. Please know that as an organization, we are doing our utmost to minimize this impact on our clients. These changes in phone line access are the result of long-standing funding shortfalls in sexual and reproductive health care. In attempt to manage these shortfalls, we have had to make the difficult decision to reduce our staffing levels.  We remain hopeful that this reduction in access is temporary, and we are actively working to stabilize our funding so that we can restore staffing levels and services to the full capacity the community deserves.

Primary Care Patients

  • Primary care phone lines are open 9-11:30am and 1:30-3pm Mon-Fri. Primary care patients are patients who are attached to receive generalized care at our clinic.

When you book your appointment the receptionist will take your legal name and other contact information (home address, phone number, and/or email address) including your personal health number. Because we use MSP for medical services, we require a client’s legal name and a current method of contacting them for follow up in order to book an appointment.

All phone lines are off for lunch between 11:30am-1:30pm.

We appreciate your patience while we all navigate these new changes together.

1-250-592-3479

For concerns that are not listed above, please consider the following utilizing resources:

All appointments are private and confidential

Hours of Operation:

  • Mon: 9 am – 4 pm
  • Tues: 9 am – 4 pm
  • Wed: 9 am – 8 pm
  • Thurs: 9 am – 4 pm
  • Fri: 9 am – 4 pm
  • Sat: CLOSED
  • Sun and Statutory Holidays: CLOSED

Clinic processes

Our clinics are fragrance-free spaces. Thank you for not wearing any of the following during your visit: cologne, after-shave lotion, perfume, perfumed hand lotion, fragranced hair products, and/or similar products. Our chemically sensitive co-workers and clients thank you.

  1. If we have booked an in-clinic appointment with you and you are experiencing respiratory symptoms, we ask you to wear a medical mask for your entire visit.  We will provide you with a medical grade mask up on entry to the clinic if it’s needed. If you do not have respiratory symptoms, you are not required to wear a mask but you more than welcome to.

Supply/Medication Pick Up

  1. We offer product pickup between 12-4 pm Monday – Friday. You are welcome to pick up clinician ordered testing kits/treatment medications* at our Quadra Street clinic Monday-Friday between 9 am-4 pm. We are CLOSED Saturday, Sunday and Statutory Holidays. *Please note: We do not offer testing kits or treatment medications without an ISHS clinician’s prior orders.

What types of questions will I be asked?

All your information will be kept confidential. We do not share any information unless you ask us to, and we will not phone you without your permission.

  • The receptionist will confirm basic information such as your legal name (or the name your medical coverage is linked to), address (if applicable), phone number, email address and personal health number (if applicable). If you use a different name than appears on your personal health card, please let us know and we will make note of this on your file. You will receive a text reminder of your appointment the day before.
  • The nurse/doctor will ask questions about your general health and sexual activity to best understand your sexual health care needs, such as “Are you currently sexually active?”; “Have you had any new partners since your last visit?”; “What type(s) of sex do you and your partner(s) have?”; “What parts of your body do you use for sex?” “Are you using any medications? ” and “Are you having any symptoms?”
  • Remember that you are always welcome to ask questions.  Feel free to bring a list of questions with you if that helps!

Who will I talk to?

  • Receptionist: Your first stop to set up a personalized file for you and go over some clinic information.
  • Product Sales: A staff member will sell or dispense you any products you wish to purchase or have been prescribed.
  • Doctor/Nurse:  The doctor will ask questions about your medical and sexual health history.
    • For Clients wanting birth control:
      • New prescriptions for pill/patch/ring/shot; The Doctor/Nurse will give you a prescription for three months to give you time to adjust to the method. Typically, follow up prescriptions are written to provide a 6 month supply.
      • IUD pre-screen appointments typically require pelvic exam unless you’ve recently been pre-screened elsewhere.
    • For Clients who want/require an exam or testing
      • Depending on the type of testing you require, the Dr/nurse may perform a physical exam and specimen collection during the appointment or have you provide sample/self swab and/or give you a requisition to go to a lab following your appointment.

What can I expect during a visit to the clinic?

  • If you are coming in for a repeat prescription, consult, exam or testing, after checking in at reception, you’ll be taken into an exam room to see the nurse or Doctor you’re booked with.
    • We often utilize the services of clinic assistants to help support you (the client) and assist the health care professional with the exam process. If you wish to not have a chaperone with you during an exam, please advise us.
  • If you want to begin a method of birth/bleed control, you will see a doctor/nurse who can prescribe it to you. You will not have to have a physical exam on your first visit unless you request/require it.

Specific Requests

If you have specific requests for your appointment (i.e. to use a different name, to see a specific doctor/nurse, language, or accessibility needs) please indicate when you call us and we will be happy to try and facilitate this for you!

Confidentiality Policies

All of our clinics are private and confidential. We recognize the importance of privacy and sensitivity with sexual health issues. Parents, partners, friends, employers, etc. do not have access to your information or knowledge of your attendance at our clinic. The confidentiality of people under the age of 19 is protected under the BC Infants Act. We are not an anonymous clinic and therefore require clients to register using their legal name and current contact information.

All of the health care professionals and volunteers working with ISH have completed confidentiality training and agreements.

We follow the guidelines concerning duty to report that have been created by the College of Physicians and Surgeons of BC. We are required by law to confidentially report:

  • positive results for certain sexually transmitted infections to public health
  • disclosures of harm to self or others
  • child abuse or neglect
  • information as required by a court of law or other legal proceedings.

For more information or if you have concerns, please ask a staff member.

At Island Sexual Health, unless you are an attached primary care patient, our clinical services are limited to sexual health. Our doctors and nurses are not able to investigate, diagnose, and/or treat clients at Island Sexual Health for non-related sexual health related issues. Please visit a walk in clinic, urgent and primary care clinic or family physician for your non-related sexual health concerns.